Frequently Asked Questions
Here's our FAQ's to your questions
Orders
Shipping & Delivery
Refund & Exchange
What are my payment options?
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order on the "order status" page within our website and/or through our shipping partners,
How do I cancel or change my order?
How long does the delivery take?
Shipping times vary depending on your location. Typically, orders are processed within 2-3 business days, and delivery times range from 5-10 business days.
Do you offer free shipping?
Currently, we do not offer free shipping. Shipping costs are calculated at checkout based on your location and the weight of your order.
Do you ship overseas?
Yes, we ship to selected international countries. At checkout you will be prompted, if we delivery to your country it be in the selection dropdown. Please note that additional shipping costs will be applied based on your delivery locations.
What is your Refund & Exchange Policy?
How do I track my Refund?
How long does it take to get the Refund?
Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at zarasworldtv@gmail.com.
Orders
What are my payment options?
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order on the "order status" page within our website and/or through our shipping partners,
How do I cancel or change my order?
Shipping & Delivery
How long does the delivery take?
Shipping times vary depending on your location. Typically, orders are processed within 2-3 business days, and delivery times range from 5-10 business days.
Do you offer free shipping?
Currently, we do not offer free shipping. Shipping costs are calculated at checkout based on your location and the weight of your order.
Do you ship overseas?
Yes, we ship to selected international countries. At checkout you will be prompted, if we delivery to your country it be in the selection dropdown. Please note that additional shipping costs will be applied based on your delivery locations.
Refund & Exchange
What is your Refund & Exchange Policy?
How do I track my Refund?
How long does it take to get the Refund?
Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at zarasworldtv@gmail.com.
